Requesting replacement mobile IDs

5.3 Requesting replacement mobile IDs

You can request a replacement mobile device for a person in the following ways:

Using the Request Replacement Mobile or Request Replacement Mobile (View Auth Code) options in the MyID Operator Client.

See the Requesting a replacement mobile device section in the MyID Operator Client guide.
Using the MyID Core API.

This uses the same mechanism and requires the same configuration as the Request Replacement Mobile or Request Replacement Mobile (View Auth Code) options in the MyID Operator Client. See the Accessing the API documentation section in the MyID Core API guide for details of accessing the API documentation, which contains details of the relevant methods.
Using the Request Replacement ID workflow in MyID Desktop.

See section 5.3.1, Requesting a replacement mobile device in MyID Desktop.

The Request Replacement ID workflow allows you to replace a mobile ID that is missing or damaged.

From the Mobile Devices category, click Request Replacement ID.
Use the Find Person screen to select the person.

The devices assigned to the person are listed.
Select the device you want to replace.
Select a reason and provide Details for the card replacement, then click Next.

The old mobile ID is canceled, and a job for a replacement mobile ID is created.